Returns & Refunds
We keep our return policy simple, fair, and easy to understand. Here’s how it works:
Return Window
-
Returns are accepted within 7 days of the auction end date.
-
Bring the item back to any BuyWander location during pickup hours (Monday–Friday, 10 AM–7 PM).
-
Make sure to bring your order confirmation.
Refund Options
-
Refunds are issued either as WanderBucks (store credit) or back to the card you used at checkout.
-
No partial refunds — you either return the entire item or keep it.
Key Rules & Deadlines
-
Payment Deadline: You must pay for won items by 11:59 PM the day after you win. Unpaid items are automatically relisted.
-
4-Hour Prep Rule: Items must be paid at least 4 hours before your scheduled pickup appointment to be included that day.
-
Restocking Fee: Any item not picked up by the start of Day 8 after the auction ends will be charged a $2 per item restocking fee.
Quick Summary
-
Returns: 7 days from auction end.
-
Refunds: WanderBucks or card refund only.
-
No partial refunds.
-
Payment & pickup deadlines apply.
Related to