Sometimes things slip through the cracks (we’re human), but don’t worry—we’ve got options. If we can’t find your item during pickup:
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We’ll message you as soon as we know.
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You can choose an instant refund, WanderBucks, or give us up to 7 days to locate it
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If we find it later, we’ll let you know right away
We’ll always work to make it right, your way.